Case Study 01Fintech / Wealth

FlowWealth AI
Designing for decisions,
not clicks.

A system-first redesign of complex investment workflows — turning data overload into confident, in-context action for retail investors and financial advisors.

Role
Lead UX / Interaction
Domain
Wealth Management
Timeline
9 months
Team
PM, Eng, Analysts
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01Context

Investment platforms drown users in data — built around systems, not the humans making decisions.

The Problem
  • Overloaded with dense financial data
  • Built around systems, not users
  • Decision fatigue & high drop-offs
The Objective
  • +Simplify multi-step investment workflows
  • +Improve decision clarity at every step
  • +Enable real-time interaction with complex data
03System Complexity

This wasn't UI work — it was system orchestration.

Five intersecting domains had to behave as one coherent product.

01

Multi-step financial flows

Buy / sell / analysis sequences with branching logic.

02

Real-time data updates

Live market data flowing through every decision point.

03

Regulatory constraints

MiFID II, KYC and disclosure rules baked into the UX.

04

Multiple user personas

Retail investors and certified advisors in one system.

05

Cross-platform consistency

Web, tablet and native — one orchestrated language.

04Approach

System-first thinking. Decision flows before screens.

4.1 Workflow Decomposition

Evaluate Stock — decision path

User Goal
Market Data
Risk Analysis
Portfolio Fit
Action

→ Focus on decision-making, not navigation.

4.2 Interaction Architecture
STATE 01

Default

Calm overview — only what matters now.

STATE 02

Exploration

Filters, comparisons, simulations.

STATE 03

Decision

Action triggers surface in context.

STATE 04

Confirmation

Validation without leaving the flow.

4.3 Information Hierarchy

Raw data → layered system

Primary
ROI · Risk · Action
Secondary
Trends · Charts · Comparisons
Tertiary
Deep insights · Footnotes · Disclosures
05Core Workflow

From 6 fragmented steps to one continuous flow.

Inline decision-making — users never leave context.

Before6+ steps
01Search
02Open detail
03Open chart
04Open compare
05Confirm modal
06Order ticket
After5 inline beats
01Discover asset
02Contextual insights
03Compare with portfolio
04Simulate impact
05Execute action
Interactive walkthrough

Hover the steps

STEP 01 / 05
Step 1

Discover asset

Smart search surfaces what matters to your portfolio first.

Cognitive loadlow
Context switchnone
Time on step~8s
Confidence
06Usability Testing

Test, listen, refine — every assumption challenged.

Task-based studies, scenario simulations, heatmaps and interaction tracking.

#
Issue Identified
Solution Implemented
01
Users overwhelmed by data
Progressive disclosure
02
Confusion in workflows
Step-based guided flow
03
Drop-offs at action stage
Inline confirmation UX
08Impact

Measured in confidence, not clicks.

+0%
Usability score
+0%
Conversion (actions taken)
0%
Workflow drop-offs
2.3x
Faster decisions
10 / Key Takeaways

Not UI. Systems.
Not screens. Workflows.

→ 01
Designed for thinking not clicking
→ 02
Simplified complex finance into clear decisions
→ 03
Built scalable architecture of interactions
→ 04
Balanced data with usability